Hello, how can we help?

PLEASE NOTE

Languages accepted: only ENGLISH or ITALIAN. Tickets in different languages get the lowest priority.

Also remember: we're real humans, no AI! Be kind and polite, your message should begin with a salutation and end with a greeting. If you're in a hurry, we can't help you.

We're located in Italy (mind the time zone!). Our office may be closed when we receive your request. We typically respond within 24 business hours, but we're unable to handle emergencies. Tickets are processed on a first-come, first-served basis. We always recommend consulting the user manuals and Knowledge Base: the answer to your question may be just a click away.

Always check your inbox and spam filter to see if your ticket has been answered. Please refer to this KB article for more details.