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Why are you not replying to my ticket?! A.k.a.: "I haven't received my license code yet."

Category: Generic

Email communication today is often affected by modern spam filters. These systems are extremely aggressive and frequently block messages that are perfectly legitimate and harmless, especially when the...

I have a license of VB3-II, how do I use it on iPad?

Category: VB3-II

Once downloaded and installed the iPad version of VB3-II, it runs in Demo mode exactly like the Desktop couterpart, with the same limitations: No access to file operations No access to the Cloud serv...

What do I need to play VB3m from my Midi keyboard?

Category: Mobile Apps

MIDI INPUT You need to connect your Midi keyboard to your mobile device, and for doing so you need some accessory. If your device is an iPad or iPhone, first thing you need is the so-called Camera Con...

Will VB3-II for iPad replace VB3m?

Category: VB3-II

No, VB3-II and VB3m remain two distinct products aimed at two different audiences.  Musicians who only use mobile devices will still have the opportunity to chose VB3m which is inexpensive, sounds gre...

What is the sound difference between VB3-II v.1.1.1 and VB3-II v.2.0.0?

Category: VB3-II

The main sound engine is basically the same. The 2023 edition uses the exact same organ engine as VB3-II v.1.1.1, only some minor functional adjustments have been done to accomodate it into the new pl...

The authorization screen says that I have no free slots left

Category: Registration

You have normally up to three activation slots per license, and can buy 3 extra slots, for a maximum of 6 slots per license. Each slot authorizes the software on one computer, so you can authorize you...

I have a new iPad, how do I reinstall / reactivate VB3-II?

Category: VB3-II

If you have a new iPad and want to reinstall VB3-II, you must first activate iPadOS using the same Apple ID you used on your old iPad. An iPad app can be installed on up to six Apple devices, as long ...

How to get your Desktop license from an App Store purchase of VB3-II Pro

Category: VB3-II

When you purchase VB3-II Pro from the App Store, the App is fully unlocked on your iOS device without the need for a license code. If you also want to use VB3-II on Windows or macOS, you are entitled ...

Importing a file into the App leads to a file error message

Category: Mobile Apps

When you try to import a file from a virtual location such as a remote drive or a cloud storage (iCloud, Dropbox, Google Drive, etc.) the App might not be able to obtain the necessary permission to ac...

The App doesn't work or has become unstable after an update on my old device

Category: Mobile Apps

Why an App May Stop Working on Older Devices We sometimes hear from customers who notice that, after updating an app on an older phone or tablet, it no longer works as expected—or in some cases, it wo...

When I play a note, the sound arrives after a long delay... (What is audio latency?)

Category: Generic

Understanding Audio Latency in Digital Music Production What is latency? Latency refers to the short delay between an input (like pressing a key on a MIDI controller) and the resulting sound being hea...

I have a VB3-II license, can I use it to activate the Rotary plugin?

Category: VB3-II

When the first version of VB3-II was released in June 2018, VB3-II came bundled with a free plugin called GSiRotary, which contained the same rotary effect as VB3-II, allowing the effect to be used in...