GSi GSi Help Desk Knowledgebase
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I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?

All the written information for the GSi shareware software is in english language only.Hardware products also come with Italian documentation. We don't support other languages directly, but our distri...
I am an artist/music teacher/magazine editor/superman, can I have a free license?

GSi has decided not to give free (or call them NFR) licenses to nobody any more, after what happened with some Companies that illegally distributed NFR licenses to their customers in change of money. ...
Do you have discounted educational licenses?

No. Given the shareware nature of GSi products and their already low prices, there are no discounts for educational licenses. At this price tags, everybody should be able to afford this sofware at its...
Are GSi licenses transferrable? Can I sell my license to somebody else?

Please note: this Q&A article applies to all GSi shareware products except those released after 2018 that use a Challenge/Response activation model. In that case, please refer to the specific lice...
If I buy a GSi plugin, am I entitled to free updates?

Updates are free as long as the main version number remains unchanged (for example: 1.0, 1.1, 1.2, 1.2.1, etc.). When a complete new version comes out, the main version number is incremented or the na...
Can I run the plugin XYZ on Linux?

Basically the answer is No. GSi plugins are compiled for Windows and Mac OSX in VST and AU formats and these executables are not compatible with Linux. However, there are methods to load Windows execu...
How can I uninstall a plugin?

If using Mac OSX: look into your library under:/Library/Audio/Plugin-Ins/VST for the VST versionand/Library/Audio/Plugin-Ins/Components for the AU versionDelete all files that start with [name_of_the_...
What does 'full polyphony' mean?

Full polyphony means that you can play ALL of the notes within the range of the instrument at the same time. For example, an acoustic piano has 88 keys and it has, of course, the full polyphony, so yo...
Can I run 32 bit plugins on a 64 bit operating system?

Of course you can. If you're running a 64 bit host, just make sure that it has its own plugin "bridge", which is a sort of adapter, or a sub-host, a small utility that makes the 32 bit plugins usable ...
Can I use System Exclusive to control a plug-in?

The MIDI System Exclusive can't be used for an automatic MIDI Learn because there is no standard in its format. Except the begin and ending bytes of a sysex string (F0 and F7), all the data in between...
I am interested in a GSi product, where can I find a dealer in my Country?

GSi software products are shareware only and can be bought online exclusively from this website. Please enter the page of the product you are interested in, click the button BUY NOW under the main ima...
Is this software compatible with XYZ?

As the music software grows, the combinations between hosts and plugins increase exponentially, and it's practically impossible to test them all. That's why we offer the user the chance to DOWNLOAD A ...
Can I have a DEMO version of your software?

Download the installer and install the software on your system. At first the software will run in DEMO mode, with just some minor limitations. In case you decide to purchase a license, all you have to...
Logic 10.5 sees the plugin as "Midi-controlled effect"

With the introduction of Logic 10.5 some things have been changed in the workflow and in the way the effect plugins are listed. If an effect plugin has Midi functionalities (for controlling parameters...
Why am I paying 22% Italian VAT?

If you live in the European Union, when you buy a service from Italy, you must pay italian VAT which is currently 22%. This is the law. VAT is not applied only if you live outside the EU or are a VAT-...
I'm a UK citizen, how does Brexit affect my purchase?

Starting from January 1st, 2020, when in the purchase page, you should select "Outside European Union" from the Country list. This way, the price you pay will exclude the italian VAT that you're no lo...
I bought a license many years ago, how can I reinstall it?

Starting in 2024 we will no longer provide the old installation files. Discontinued software is no longer available on our website. When you purchased them, and while they were active, supported and u...