GSi GSi Help Desk Knowledgebase
Generic
Suggested knowledgebase articles:

Knowledgebase Generic

Articles in this category

Why are you not replying to my ticket?! A.k.a.: "I haven't received my license code yet."

Email communication today is often affected by modern spam filters. These systems are extremely aggressive and frequently block messages that are perfectly legitimate and harmless, especially when the...

I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?

All the written information for the GSi shareware software is in english language only.Hardware products also come with Italian documentation. We don't support other languages directly, but our distri...

I am an artist/music teacher/magazine editor/superman, can I have a free license?

GSi has decided not to give free (or call them NFR) licenses to nobody any more, after what happened with some Companies that illegally distributed NFR licenses to their customers in change of money. ...

Do you have discounted educational licenses?

No. Given the shareware nature of GSi products and their already low prices, there are no discounts for educational licenses. At this price tags, everybody should be able to afford this sofware at its...

If I buy a GSi plugin, am I entitled to free updates?

Updates are free as long as the main version number remains unchanged (for example: 1.0, 1.1, 1.2, 1.2.1, etc.). When a complete new version comes out, the main version number is incremented or the na...

Can I run the plugin XYZ on Linux?

Basically the answer is No. GSi plugins are compiled for Windows and Mac OSX in VST and AU formats and these executables are not compatible with Linux. However, there are methods to load Windows execu...

How can I uninstall a plugin?

If using Mac OSX: look into your library under:/Library/Audio/Plugin-Ins/VST for the VST versionand/Library/Audio/Plugin-Ins/Components for the AU versionDelete all files that start with [name_of_the_...

What does 'full polyphony' mean?

Full polyphony means that you can play ALL of the notes within the range of the instrument at the same time. For example, an acoustic piano has 88 keys and it has, of course, the full polyphony, so yo...

Can I use System Exclusive to control a plug-in?

The MIDI System Exclusive can't be used for an automatic MIDI Learn because there is no standard in its format. Except the begin and ending bytes of a sysex string (F0 and F7), all the data in between...

I am interested in a GSi product, where can I find a dealer in my Country?

GSi software products are shareware only and can be bought online exclusively from this website. Please enter the page of the product you are interested in, click the button BUY NOW under the main ima...

Is this software compatible with XYZ?

As the music software grows, the combinations between hosts and plugins increase exponentially, and it's practically impossible to test them all. That's why we offer the user the chance to DOWNLOAD A ...

Can I have a DEMO version of your software?

All GSi software is distributed as shareware, so all products also work in DEMO mode. If you'd like to test one of our software products, simply download and install it on your computer. Upon initial ...

Logic 10.5 sees the plugin as "Midi-controlled effect"

With the introduction of Logic 10.5 some things have been changed in the workflow and in the way the effect plugins are listed. If an effect plugin has Midi functionalities (for controlling parameters...

Why am I paying 22% Italian VAT?

If you live in the European Union, when you buy a service from Italy, you must pay italian VAT which is currently 22%. This is the law. VAT is not applied only if you live outside the EU or are a VAT-...

I'm a UK citizen, how does Brexit affect my purchase?

Starting from January 1st, 2020, when in the purchase page, you should select "Outside European Union" from the Country list. This way, the price you pay will exclude the italian VAT that you're no lo...

I bought a license many years ago, how can I reinstall it?

Starting in 2024 we will no longer provide the old installation files. Discontinued software is no longer available on our website. When you purchased them, and while they were active, supported and u...

Where is the MIDI Learn function? How do I assign MIDI CC numbers?

Not all GSi plugins feature the complete MIDI Learn and/or fully customizable MIDI Control Map. In some cases, there's a fixed MIDI CC map that is pre-definied by GSi and you can find it in the user's...

Microsoft SmartScreen blocks installation

Are you trying to install something on Windows but the Windows SmartScreen shows a blue dialog saying that the App you're attempting to install might put your PC at risk? Don't panic! That's only beca...

I'm trying to download the GSi Download Center but it is blocked by Edge

If your Edge browser is blocking the download of the GSi Download Center program for Windows it just needs a good boost of confidence from you :-) Initially you see this: Click See more

When I play a note, the sound arrives after a long delay... (What is audio latency?)

Understanding Audio Latency in Digital Music Production What is latency? Latency refers to the short delay between an input (like pressing a key on a MIDI controller) and the resulting sound being hea...