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Mobile Apps
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Knowledgebase Mobile Apps

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What do I need to play VB3m from my Midi keyboard?

MIDI INPUT You need to connect your Midi keyboard to your mobile device, and for doing so you need some accessory. If your device is an iPad or iPhone, first thing you need is the so-called Camera Con...

How can I restore Programs and Midi map to their initial state in VB3m?

With a mobile App, you can delete its memory and cache. Just go to the settings of your mobile device, locate the settings related to the Apps, locate the App and find the option where you can reset t...

How does the VB3m Cloud service work?

Products to which this Q&A applies (as of April 2021): VB3mThe Cloud service is used to easily and quickly exchange Programs and Midi Maps with other users. This service does not require any parti...

How do I install my App on all my Android devices?

You can install a purchased App on multiple Android devices as long as you use the same Google account you used when you purchased the App on all of your devices.Please refer to this guide:https://sup...

I'm having troubles with the purchase of your mobile App

The mobile App is not sold directly by GSi, you're probably buying it from the Google Play Store or Apple's App Store, according to your mobile device. In this case, for everything concerning the paym...

I bought your mobile app for iOS, how can I transfer it to my Android device?

You can not. And this is not up to us.Google and Apple do not allow the exchange of Apps, there is nothing we can do. If you want to have the same App on an Apple device and a Google device at the sam...

VB3m sounds intermittently in GarageBand on iOS

If you hear a note every once in a while when you tap on GarageBand's touch keyboard, you're actually hearing 2 or 3 notes every 16, and the reason is because VB3m is a multi-channel instrument, respo...

App Store charges me again for an App I already purchased

Sometimes you purchase an app on your iPad and want to install it on your iPhone, or vice versa, and the App Store wants to charge you again. Well, normally, when you purchase an app from the App Stor...

I have bought your App on the App Store, how can I transfer it to my Mac/PC?

If you purchased the App directly from the App Store for your Apple device, you do not have a Desktop license for it.

The App doesn't work or has become unstable after an update on my old device

Why an App May Stop Working on Older Devices We sometimes hear from customers who notice that, after updating an app on an older phone or tablet, it no longer works as expected—or in some cases, it wo...

Importing a file into the App leads to a file error message

When you try to import a file from a virtual location such as a remote drive or a cloud storage (iCloud, Dropbox, Google Drive, etc.) the App might not be able to obtain the necessary permission to ac...