GSi GSi Help Desk Knowledgebase
Registration
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I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code.

This is because your host uses your keyboard for shortcut functions and every keystroke is directed to the main window, not to the plugin's window that is on the foreground. You should check with your...
I have two computers, a Mac and a Windows PC, shall I buy two separate licenses?

No. You can buy a single license and you can install the plugin on both your computers, even Windows and Mac, as long as these computers are yours and you are their only user. What you CAN'T do is sha...
My old computer passed over, I just bought a new one. Shall I buy a new license?

No. You can use your own license and re-install the software onto your new computer. If you've lost your license number, please use this retrieval form:https://www.genuinesoundware.com/?a=retrieveIf y...
I have just paid for my license but I still haven't received anything.

Users usually get their license key within a few hours or even minutes, but in the unlikely case that you don't receive your key past the 48 hours, please contact us. Sometimes it may happen that a wr...
I'm typing my license code but it always says 'NOT VALID'

Preferably, copy and paste the code into the registration box and it must work. If you want to type it manually, include all dashes, do not add blank spaces at the beginning and at the end of the line...
I have registered the plugin XYZ but I have lost my license number.

Please use this form to retrieve your license number:https://www.genuinesoundware.com/?a=retrieve In case you still can't find your license, please contact us.
The authorization screen says that I have no free slots left

You have normally up to three activation slots per license, and can buy 3 extra slots, for a maximum of 6 slots per license. Each slot authorizes the software on one computer, so you can authorize you...
I have recently updated my computer and the plugin is now running in Demo mode

Unfortunately this may happen if the Operating System is updated and the new update changes something that generates a new Machine ID. The plugin thinks it's a new computer and invalidates the existin...
How does license activation work? Can I activate on an off-line computer?

Activating a license is usually fully automatic, you just insert your license key when you're prompted to do so, and click REGISTER. AUTOMATIC ACTIVATION If your computer is connected to the Internet ...
Why can't I re-install my license on a machine that I have previously deleted?

There are several reasons why we block the reactivation of a slot deleted by the user, the following example is just one of the many possible cases: A user sells his old computer leaving all his softw...